We work closely with a curated selection of reliable dealers worldwide, enabling us to trace the origin of new stones to their country or state of origin. We source our materials with a design-based approach, and whenever feasible, we utilize vintage or reclaimed post-consumer stones. Our priority is to use locally sourced and recycled materials, aligning with our commitment to sustainability and ethical practices.

We place great emphasis on our materials and the skilled artisans who handcraft our pieces. Our artisans are paid fair wages, enjoy sustainable career opportunities, have access to employee-led credit unions, benefit from 90 days of paid maternity leave, and are eligible for education scholarships and wellness programs. We value their contributions and are committed to supporting their well-being as an integral part of our ethical and sustainable jewelry brand.

Our collection pieces are meticulously handcrafted with 100% recycled precious metals, ensuring that they are nickel-free and lead-free for a sustainable and responsible jewelry choice.

Each piece in our collection is made-to-order or produced in limited quantities to minimize unnecessary waste. We believe in a sustainable approach to production, valuing quality over quantity and reducing our environmental footprint by avoiding excess inventory. This allows us to create jewelry that is truly unique and meaningful, while also being mindful of our impact on the environment.

We take pride in our commitment to sustainability throughout every aspect of our brand, including our packaging. Our jewelry comes in eco-friendly, FSC-certified, recyclable, and fair-trade certified luxe reusable packaging. We carefully select materials for our packaging, prioritizing sustainability and minimizing environmental impact. We recommend storing your jewelry individually in the Nashira Arnó jewelry box or pouch bag to protect it from wear and tear, as well as excess exposure to direct sunlight.

Our packaging is not only environmentally conscious, but also thoughtfully considered in terms of design and social impact. Our signature handwoven baskets are made from dried palm leaves by rural artisans in the Dominican Republic, promoting local design and preserving traditional crafts and natural resources. This makes each piece even more special for the wearer, knowing that it supports sustainable practices and empowers communities.

Gold vermeil is a traditional technique that involves plating sterling silver with a thick layer of 18ct gold, resulting in high-quality jewelry at an accessible price point. At Nashira Arnó Studio, we take special care in treating our gold vermeil jewelry with anti-tarnish treatment for long-lasting quality. However, it's natural for vermeil to tarnish over time depending on factors such as usage, body chemistry, humidity, and care.

To maintain the shine of your gold vermeil jewelry, we recommend using a 100% cotton or microfiber cloth for cleaning. It's also important to remove your jewelry before bathing, showering, washing hands, swimming, exercising, or applying perfume, hairspray, or lotion. This helps to prevent tarnishing and keep your jewelry looking its best.

If your gold vermeil jewelry requires re-plating, we offer a re-plating service for a fee. Please email customerservice@nashiraarno.com for a quote. We are committed to providing excellent customer service and ensuring the longevity of your jewelry.

Sterling silver is an alloy containing not less than 92.5% silver content.

We usually plate our 925 sterling silver jewelry with white rhodium plating to secure a strong and resistant surface.  Nevertheless, silver might oxidize over time. Gently wipe your jewelry clean with a soft cloth after each wear to maintain the finish of your piece.

We offer a complementary polishing service –email customerservice@nashiraarno.com for details.

For further help, please email customerservice@nashiraarno.com.

Please help us minimize returns and exchanges to minimize our environmental footprint. 

Pre-ordered pieces ship on the shipping date noted under the product description. 

In-stock pieces ship within approximately 2-4 business days of purchase. 

Made-to-order pieces ship within about 3 to 8 weeks of purchase.

These time frames are estimates only, and orders may ship earlier or later, depending on production and fulfillment. 

If you have purchased a combination of made-to-order and in stock pieces, your order will ship once all items are complete. If you would like the in-stock portion of your order to ship separately, please emailcustomerservice@nashiraarno.com to arrange it.

Please note that all orders placed on www.nashiraarno.com are shipped from USA.

We offer complimentary shipping on all over $250 shipped to destinations within the contiguous United States. The shipping cost is displayed at checkout for orders below $200 or shipped to destinations outside the United States.

We ship orders within the United States via UPS, FEDEX or USPS using a carbon neutral method.

We ship orders to international destinations outside the United States via DHL. Nashira Arnó is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

We offer a 14-day return policy. 

To request a pre-paid return label from UPS or DHL label, please contact us at customerservice@nashiraarno..com. We will credit back the card used upon receipt. All items must be returned in original packaging, unworn and in the condition received.

On all returns under $250, a shipping fee of $15 will be deducted.

Please note that custom sizes and special orders, including bespoke pieces, cannot be returned for a refund.

We do not offer any exchange services. *Unless the product(s) are faulty, or the wrong pieces have been delivered. If you need a different size or another style, you will have to make a return and place a new order.